Refund Policy

This policy describes how subscription charges and cancellations work on ThaiSparks, operated by Demo Labs Pty Ltd (Melbourne, Australia). It forms part of your agreement with us under our Terms of Use.

About the service

ThaiSparks is free to use. Most features are available without paying. Premium is an optional upgrade that unlocks additional features. You are never required to upgrade to use ThaiSparks.

We do not offer free trials.

How subscriptions work

Premium is a recurring subscription billed through Stripe. The current price and what's included are shown on the upgrade screen before you pay.

• Your subscription renews automatically at the end of each billing period using the same payment method you provided.
• We email you a receipt for every successful charge.
• You can cancel any time from your account settings. Cancellation takes effect at the end of your current paid period — you keep Premium access until that date, and no further charges are made.
• If a payment fails, your Premium access pauses and we'll prompt you to update the payment method. If we can't collect after a reasonable retry window, your subscription is cancelled and the account drops to free.

Refunds

All subscription charges are non-refundable.

• We do not provide refunds or credits for unused time, partially-used billing periods, or change-of-mind.
• We do not provide pro-rata refunds when you cancel mid-cycle. Cancellation only stops the next renewal; the current period runs to its end date.
• We do not provide retroactive refunds for periods where you chose not to use the service.

If you no longer want Premium, cancel your subscription. You'll keep the benefits until the end of the period you've already paid for, and you won't be charged again.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law.

The Australian Consumer Law gives you certain guarantees that we can't exclude, including that services are provided with due care and skill, and are reasonably fit for the purpose described. If our service is materially broken, not delivered as described, or not provided with reasonable care, you may have rights to a remedy under those guarantees.

If you believe you have a claim on those grounds, email [email protected] with your username, the dates affected, and a description of what went wrong. We'll review your claim on its merits and respond with a remedy (which may include a refund, credit, or service correction) if the Australian Consumer Law requires one.

Disputes

If a charge appears on your statement that you don't recognise, please contact us at [email protected] before raising a dispute with your bank or card issuer. Chargebacks are slow, costly, and often unnecessary — we can usually identify the charge and refund it on Australian Consumer Law grounds within one business day if a refund is genuinely owed.

If you raise a chargeback without contacting us first and the charge was valid, we may temporarily restrict premium access while we clarify the matter with you and the payment provider. Access is restored once the matter is resolved.

Currency

All prices are shown in the currency stated at checkout. Your bank may apply a foreign-exchange margin if you pay in a different currency to your card's home currency — that margin is set by your bank, not by us.

Changes to this policy

We may update this policy as the service evolves. Material changes (changes to refund eligibility, cancellation behaviour, or pricing structure) will be announced at least 30 days in advance by email and in-app notice. Continuing to use Premium after a change takes effect means you accept the updated policy.

Contact

Refund questions, cancellation help, and Australian Consumer Law claims: [email protected].

We aim to reply within two business days.